This Cookie Policy describes how FirmSanad ("we", "our", "us") uses cookies and similar technologies to recognize you when you visit our website www.firmsanad.com ("Website"). It explains what these technologies are, what they do, how and why we use them, the types of cookies we employ, third-party integrations, your rights and choices, and how to manage them.

1. What Are Cookies?

Cookies are small text files that a website stores on your device when you visit a site. These files may contain unique identifiers, website names, IP addresses, timestamps, and various metadata.

Cookies serve multiple purposes including maintaining user session state, personalizing content, authenticating users, tracking behavior and engagement, and improving website functionality and security.

We also use web beacons/pixel tags, local storage, and session storage. All technologies listed are collectively referred to as "cookies."

2. Legal and Regulatory Framework

This policy complies with Saudi Arabia's Personal Data Protection Law (PDPL), the European Union's GDPR, and the California Consumer Privacy Act (CCPA) where applicable.

By law, FirmSanad must obtain explicit consent for non-essential cookies, provide detailed cookie categorization, offer opt-out mechanisms, and honor privacy-by-design principles.

3. Why We Use Cookies

Authentication: Verify users and maintain session integrity
Fraud detection: Identify suspicious devices or logins
User experience: Remember preferences and settings
Performance monitoring: Understand traffic sources and popular features
Marketing: Track campaign effectiveness and enable retargeting
Compliance: Enforce legal and security requirements

4. Categories of Cookies

A. Necessary Cookies (Strictly Required)

Essential for the operation of our Website. Without them, core services (account login, document upload, dashboard access) cannot function. These maintain sessions securely, verify login credentials, and prevent CSRF/XSS attacks.

B. Preference Cookies

Store user choices such as interface language (Arabic/English), dark/light display settings, and cookie banner dismissal status. Lifespan: typically 6 to 12 months.

C. Analytics Cookies

Used to collect information about how visitors use our Website, including pages viewed, links clicked, session duration, and bounce rates. Analytics tools include Google Analytics (GA4) and Microsoft Clarity. Retention: 1 day to 2 years.

D. Advertising & Targeting Cookies

Track users across websites to display tailored ads, measure conversion performance, and build audience profiles. Providers include Meta/Facebook Pixel, LinkedIn Ads, Reddit Ads, YouTube/Google Ads, ZoomInfo, and Quora. Duration: 30 days to 2 years.

E. Functionality Cookies

Support enhanced features including persistent chat sessions, auto-filling fields, banner dismissals, and retaining POA preferences.

F. Security & Fraud Prevention

Strengthen platform integrity by detecting anomalies and threats in real-time.

5. Third-Party Cookie Providers

Integrated tools include Google (Ads, Analytics, Tag Manager, reCAPTCHA), Facebook (Pixel, audience analytics), LinkedIn (Insight tag, B2B retargeting), ZoomInfo (Websights), Microsoft Clarity (Heatmaps and session replay), Stripe/Amazon Payfort (Secure payment and fraud screening), and YouTube (Embedded media tracking).

6. Consent and Opt-Out Mechanisms

Upon first visit, users will see a cookie banner with the ability to accept all cookies, customize settings, or link to this detailed Cookie Policy.

Users can adjust settings via the Cookie Settings panel, clear browser cookies, or use browser-level controls to block or limit cookies.

7. Cookie Lifespan and Retention

Session cookies: Removed when browser closes
Persistent cookies: Stored for 1 day to 2 years (e.g., analytics)

8. International Data Transfers

Third-party providers may store and process data outside Saudi Arabia. FirmSanad ensures compliance by signing Standard Contractual Clauses (SCCs), vetting vendors for PDPL and GDPR alignment, and using encryption and pseudonymization for personal data.

9. User Rights

Depending on your residency, you may have the right to revoke cookie consent, access or delete your personal data, restrict data processing, and lodge complaints with authorities (e.g., SDAIA, European DPA).

Contact: solutions@firmsanad.com

10. Updates to This Policy

We may update this Cookie Policy to reflect changes in legal requirements, our cookie practices, and third-party integrations. If legally required, users will be notified via website banner or account dashboard alert.

11. Contact Information

Phone: +966 (0)11 236 5881
Email: solutions@firmsanad.com
Website: www.firmsanad.com

By using our Website, you acknowledge you have read and understood this Cookie Policy. For more details on how we handle personal data, please refer to our Privacy Policy.